Deluxe Doctoral Graduation Gown / Doctoral Hood / Doctoral Tam / Honor Cord Package
| Qty | 2+ | 10+ | 50+ | 100+ | 200+ | 500+ |
|---|---|---|---|---|---|---|
| Discount | 5% Off | 7% Off | 10% Off | 15% Off | 20% Off | 30% Off |
Discounts are automatically applied at checkout.
Pickup available at NJ warehouse
Usually ready in 24 hours
Deluxe Doctoral Graduation Gown / Doctoral Hood / Doctoral Tam / Honor Cord Package
Black+Royal/Royal/Gold / Single Color
NJ warehouse
65 Thomas St
1-1K
Paterson NJ 07503
United States
Description
Academic Robe Features:
- Wonderful doctoral gown, made of high-quality matte woven material (heavy, durable, and wrinkle-free); PhD gowns are made by workers who have more than 25 years of sewing experience, which is the reason why the quality of our graduation gowns looks so beautiful.
- Excellent velvet for the front panel and sleeve bars; Gold piping next to the velvet makes the doctoral robe in the higher grade. (the piping can be customized in any colors you like)
- 100% handmade fluting across the shoulder and back, it looks amazing!
- Phd regalia gown’s size goes by height and chest, you may pick your size based on our size chart left.
- Our academic honor cord is made of 100% polyester thread which is handled by a special process, the doctoral regalia cost tassel at the end is wrinkle-free and droop-straight;
- Graduation honor cord plus bulb cord tassel end at 68” in total; Honor Cord tassel at 4” on each side
- This honor cord is used by club members and honor societies or to denote graduation achievements; No matter which occasion, honor cords are the perfect way to stand out
- In the graduation ceremony, the doctorate degree graduation cap and honor cord are the special pieces of academic regalia for your graduation look.
- Customized are all acceptable: doctoral gown color, size, and design such as changing piping color, adding a pocket on the waist, adding four bars on the sleeve, embroidery your school logo, and so on. Email us for any customization needs via: sales@cagraduation.com and we will always be in touch with you within 24 hours.
Size Chart
A Back Length C Sleeve H Shoulder L Zipper 📏 Height / Weight
💡 Use height + weight as main reference.
Kids & Primary School
Child / Kindergarten| Size (Inches) | Height Range | Chest/In | A (Back) | C (Sleeve) | H (Shoulder) | L (Zipper) | Weight/LBS |
|---|---|---|---|---|---|---|---|
| 24" | 3'3"-3'5" | 49 ½ | 24 | 15 ½ | 11 | 15 | 55 |
| 27" | 3'6"-3'8" | 49 ½ | 27 | 16 ½ | 11 | 15 ½ | 65 |
| 30" | 3'9"-3'11" | 49 ½ | 30 | 17 ½ | 12 | 15 ½ | 75 |
| 33" | 4'0"-4'2" | 49 ½ | 33 | 18 ½ | 12 | 15 ½ | 85 |
| 36" | 4'3"-4'5" | 49 ½ | 36 | 19 ½ | 12 | 20 | 95 |
Adult & High School
College / Standard| Size (Inches) | Height Range | Chest/In | A (Back) | C (Sleeve) | H (Shoulder) | L (Zipper) | Weight/LBS |
|---|---|---|---|---|---|---|---|
| 39" | 4'6"-4'8" | 51 | 39 | 20 ½ | 15 ½ | 20 | 125 |
| 42" | 4'9"-4'11" | 51 | 42 | 21 ½ | 15 ½ | 20 | 135 |
| 45" | 5'0"-5'2" | 54 ¼ | 45 | 22 ½ | 17 | 27 ½ | 150 |
| 48" | 5'3"-5'5" | 54 ¼ | 48 | 23 ½ | 17 | 27 ½ | 165 |
| 51" | 5'6"-5'8" | 54 ¼ | 51 | 24 ½ | 17 | 27 ½ | 180 |
| 54" | 5'9"-5'11" | 54 ¼ | 54 | 25 ½ | 17 | 27 ½ | 195 |
| 57" | 6'0"-6'2" | 54 ¼ | 57 | 26 ½ | 17 | 27 ½ | 210 |
| 60" | 6'3"-6'5" | 54 ¼ | 60 | 27 ½ | 17 | 27 ½ | 225 |
| 63" | 6'6"-6'8" | 54 ¼ | 63 | 28 ½ | 17 | 27 ½ | 240 |
| 66" | 6'9"-6'11" | 54 ¼ | 66 | 29 ½ | 17 | 27 ½ | 255 |
Full Fit – Comfort Plus Relaxed Fit
Extra chest room 61"| Size (Inches) | Height Range | Chest/In | A (Back) | C (Sleeve) | H (Shoulder) | L (Zipper) | Weight/LBS |
|---|---|---|---|---|---|---|---|
| 39"FF | 4'6"-4'8" | 61 | 39 | 21 | 19 ½ | 20 | 150 |
| 42"FF | 4'9"-4'11" | 61 | 42 | 22 | 19 ½ | 20 | 170 |
| 45"FF | 5'0"-5'2" | 61 | 45 | 23 | 19 ½ | 20 | 190 |
| 48"FF | 5'3"-5'5" | 61 | 48 | 24 | 19 ½ | 20 | 210 |
| 51"FF | 5'6"-5'8" | 61 | 51 | 25 | 19 ½ | 20 | 230 |
| 54"FF | 5'9"-5'11" | 61 | 54 | 26 | 19 ½ | 20 | 250 |
| 57"FF | 6'0"-6'2" | 61 | 57 | 27 | 19 ½ | 20 | 270 |
| 60"FF | 6'3"-6'5" | 61 | 60 | 28 | 19 ½ | 20 | 290 |
| 63"FF | 6'6"-6'8" | 61 | 63 | 29 | 19 ½ | 20 | 310 |
| 66"FF | 6'9"-6'11" | 61 | 66 | 30 | 19 ½ | 20 | 330 |
✅ Full Fit fit guarantee: As long as your chest/bust measurement is within the corresponding chest size (61"), the gown will fit comfortably. These sizes are designed for a relaxed, generous silhouette.
💚 Full Fit series – 61" chest provides extra room and comfort for fuller figures or relaxed graduation day. 🎓 Ideal for all ceremonies where you prefer a looser fit.
Cap & Tassel Sizing
Graduation Cap Guide| Style | Diameter / Fit | Stretch / Elasticity | Tassel Details | Best for |
|---|---|---|---|---|
| Child US Cap | 18.5" diameter | Stretches up to 21" | 7" tassel + 6" hang loop | Kids, elementary |
| Adult Standard Cap | One size fits most | Flexible 21" – 23.5" | 9" tassel + 6" hang loop | High school / college |
| Deluxe Elastic Cap | 19" – 22" adjustable | Superior stretch | 9" premium tassel + loop | All head sizes |
🧢 Child Cap: 18.5" diameter, stretches to 21" | Tassel 7" + 6" loop.
🎓 Adult Cap: One-size elastic, tassel 9" + 6" loop.
🎓 Tip: Elastic band for perfect fit. Most adults fit standard cap comfortably. 🏷️ Custom tassel colors available – contact us for school colors.
📐 How to choose your size
Use height + weight as main guide. Full Fit offers 61" chest for extra room. Back length (A) = gown length from top of shoulder to hem.
CA Graduation
Shipping
Expected delivery time
Delivery time = processing time + shipment time
Order processing time
-In-stock products: delivery within 1-3 business days
-Customized products: delivery within 25-35 days
Expedited Service: We offer expedited processing for custom products. Please check the expedited option on the product page or contact us for details, additional expedited fees apply.
Mixed custom and stock orders: If your order contains both stock and custom products, the processing time will be calculated based on the custom product. We can also ship your order separately for an additional charge.
Shipping Time
It is based on the method you select at checkout. Please see below for shipping method information.
Estimated Delivery Date
We will provide an estimated delivery date at checkout below, which is based on the product's processing time and the shipping time you select.
Please note that delivery dates are estimates and are not guaranteed dates. Couriers do not deliver on weekends and may be subject to holidays and special events.
Shipping Costs and Methods (US Only)
Shipping costs are based on your order total. We have three different shipping service:
- Grand Standard Shipping: Total (8-20 business days)
- Expedited Delivery:(5-7 business days)
- Priority Delivery: (3-5 business days)
Most of orders are free shipping for post service (Grand Standard Shipping). For more information for other shipping service, kindly reference to product page.
Shipping Costs and Methods (International)
We ship to all over the world. International shipping costs and methods depend on the country/region to which the order is shipped, the weight of the order and the shipping company chosen.
The best way to get shipping costs and methods for your order is to place a mock order online.
Out of Stock
-If any item is out of stock, one of our customer service representatives will contact you by phone or email with an alternative item. We will ask if you would like to proceed with your order or change your order. You also have the option to return the item.
FAQ
Everything you need to know about orders, payments, custom products, shipping & returns
📦
Orders
1. Do you offer free samples for bulk orders?
Yes, we offer free samples to schools, churches and organizations to evaluate quality before bulk ordering. Contact our sales team at support@cagraduation.com. Sample shipping charges may apply.
2. How do I place an order?
We strongly recommend ordering online for fastest processing. We also accept orders via email and phone. Email your order details and our sales team will respond within 24 hours. You can also call us and we’ll guide you through the process.
3. How do I track my order status?
Click "Track order" on the homepage and enter your email + order ID. If you created an account, log in to view real-time status. We also send automatic email updates (order confirmation, shipping notification).
4. What is your return policy?
We accept returns of unworn, unused stock items within 30 days of receipt. Customized products are non-returnable unless due to our error. A 10% restocking fee applies. Visit our Return & Exchange page for full details.
5. Do you offer discounts for bulk orders?
Yes, quantity pricing is available on product pages. Seasonal promotions offer 7% – 30% off based on order volume. Subscribe to our newsletter or check website banners for current deals.
6. Can I change or cancel my order after it's placed?
For stock items: you may cancel before shipment. Once shipped, follow return process. Custom items cannot be canceled after production begins. Contact us immediately at sales@cagraduation.com for modification requests.
7. What if I receive a damaged or wrong item?
We're sorry! Please email photos of the issue to sales@cagraduation.com within 7 days of delivery. We’ll send a replacement or issue a refund at no extra cost. Include your order number and clear images of the damage/error.
8. How do I know my size is correct?
Use our Size Guide page with detailed charts for kids, adults, and Full Fit. We recommend comparing your height/weight to the table. For custom sizing, contact our team – we can help you select the best fit.
💳
Payment
1. What payment options do you accept?
Online: Credit/debit cards (VISA, Mastercard, Discover), PayPal. Offline: Checks, money orders, bank transfers, purchase orders (for schools/organizations). Select "offline payment" at checkout and our team will assist.
2. Why did my credit card get declined?
Most common reason: billing address mismatch, especially the zip code. Verify your billing address matches your card statement. If issues persist, try PayPal or select offline payment – we’ll contact you within 24h.
3. Do you accept purchase orders (POs)?
Yes, schools and organizations can use POs. We may require prepayment before shipping. Select offline payment and email your PO to support@cagraduation.com. Our sales team will respond within one business day.
4. Do you accept checks or money orders?
Absolutely. Choose offline payment during checkout, and we’ll email you instructions for mailing your check or money order. Orders are processed once payment clears.
5. Can I make a partial payment / deposit?
Partial payments are available only for large custom orders exceeding $6,000. Contact our sales team to arrange a deposit schedule.
6. I was charged twice. What should I do?
If you see duplicate charges, please email support@cagraduation.com with your order number and screenshot (if possible). We’ll verify and issue a refund via PayPal or original method within 2–3 business days.
7. Is my payment information secure?
Yes. Our website uses SSL encryption and we never store full credit card details. Payments are processed through PCI-compliant gateways (Stripe/PayPal).
🚚
Shipping & Tracking
1. How long will my order take?
Estimated delivery = Processing + Shipping time
- Stock processing: 1–3 business days
- Custom processing: 14–21 business days (some up to 25-35 days)
- Shipping options:
- Postal Service: 7–10 business days (under 5 lbs)
- Standard Shipping: 5–7 business days
- FedEx Economy: 4–5 business days
- Express (FedEx/DHL): 1–3 business days
2. How do I track my shipment?
With account: Login → My Account → Orders → click "View Order" → tracking link.
Without account: Check your email for "CA Graduation: Order #xxxxx shipment". Tracking number & carrier are at the bottom.
Carrier links:
3. Do you ship internationally?
Yes, we ship worldwide via FedEx, DHL, UPS, and international postal services. Customs duties and taxes may apply and are the customer's responsibility.
4. How much is shipping?
Shipping costs depend on weight, destination, and selected method. Use our mock checkout for an instant quote. For bulk orders (10+ gowns), contact us for discounted freight rates.
5. Do you offer expedited shipping?
Yes, expedited shipping (3-5 business days) and priority (1-3 days) are available at checkout. For custom products, expedited processing is also available for an additional fee – select the option on the product page.
6. My tracking shows no update for days. What's wrong?
Sometimes carriers delay scanning. Allow 2-3 business days for updates. If no movement after 7 days, contact support@cagraduation.com and we’ll open an inquiry with the carrier.
7. Can I change my shipping address after ordering?
If your order hasn’t shipped yet, email us immediately. Once shipped, we cannot reroute – you would need to contact the carrier or refuse delivery and follow return process.
🎓
Custom Products & Returns
1. What qualifies as a "customized product"?
Customized products include any item with embroidery (logos, names, dates), special colors not listed as standard, tailored sizing beyond standard charts, and personalized gowns. These are made specifically for you and cannot be resold.
2. Can I return a customized gown?
Customized merchandise cannot be returned unless there is a company error (wrong embroidery, wrong color, or manufacturing defect). We highly recommend ordering a sample or checking size charts before placing custom orders.
3. How do I request a return authorization (RMA)?
Email sales@cagraduation.com with your order number, item photos (if damage/error), and reason. We’ll issue an RMA number and return address. Unauthorized returns may be rejected or incur additional fees.
4. What is your restocking fee?
For eligible returns of stock items, a 10% restocking, repackaging, and cleaning fee applies. Shipping costs are non-refundable. We deduct the fee from your refund amount.
5. How long does it take to get a refund?
Once we receive your returned item and inspect it, refunds are processed within 30 days. Funds typically appear in your account within 3-7 business days depending on your payment provider.
6. Do you offer warranty or quality guarantee?
Yes – every item is backed by the CA Graduation Satisfaction Guarantee. We stand behind our materials and craftsmanship. If you find a manufacturing defect within 30 days, we’ll replace or refund at no cost.
7. Can I exchange for a different size/style?
Stock items may be exchanged within 30 days. Follow the same return process and note "exchange" in your request. Once we receive the original item, we’ll ship the replacement. Exchanges are subject to the 10% restocking fee unless due to our error.
8. Do I have to pay for return shipping?
If the return is due to our mistake (wrong item, defect, size error), we’ll provide a prepaid label. Otherwise, return shipping is the customer’s responsibility. Original shipping charges are never refunded.
💬 Still have questions?
We're here to help. Choose the best way to reach us.
```
Academic Robe Features:
- Wonderful doctoral gown, made of high-quality matte woven material (heavy, durable, and wrinkle-free); PhD gowns are made by workers who have more than 25 years of sewing experience, which is the reason why the quality of our graduation gowns looks so beautiful.
- Excellent velvet for the front panel and sleeve bars; Gold piping next to the velvet makes the doctoral robe in the higher grade. (the piping can be customized in any colors you like)
- 100% handmade fluting across the shoulder and back, it looks amazing!
- Phd regalia gown’s size goes by height and chest, you may pick your size based on our size chart left.
- Our academic honor cord is made of 100% polyester thread which is handled by a special process, the doctoral regalia cost tassel at the end is wrinkle-free and droop-straight;
- Graduation honor cord plus bulb cord tassel end at 68” in total; Honor Cord tassel at 4” on each side
- This honor cord is used by club members and honor societies or to denote graduation achievements; No matter which occasion, honor cords are the perfect way to stand out
- In the graduation ceremony, the doctorate degree graduation cap and honor cord are the special pieces of academic regalia for your graduation look.
- Customized are all acceptable: doctoral gown color, size, and design such as changing piping color, adding a pocket on the waist, adding four bars on the sleeve, embroidery your school logo, and so on. Email us for any customization needs via: sales@cagraduation.com and we will always be in touch with you within 24 hours.
A Back Length C Sleeve H Shoulder L Zipper 📏 Height / Weight
💡 Use height + weight as main reference.
Kids & Primary School
Child / Kindergarten| Size (Inches) | Height Range | Chest/In | A (Back) | C (Sleeve) | H (Shoulder) | L (Zipper) | Weight/LBS |
|---|---|---|---|---|---|---|---|
| 24" | 3'3"-3'5" | 49 ½ | 24 | 15 ½ | 11 | 15 | 55 |
| 27" | 3'6"-3'8" | 49 ½ | 27 | 16 ½ | 11 | 15 ½ | 65 |
| 30" | 3'9"-3'11" | 49 ½ | 30 | 17 ½ | 12 | 15 ½ | 75 |
| 33" | 4'0"-4'2" | 49 ½ | 33 | 18 ½ | 12 | 15 ½ | 85 |
| 36" | 4'3"-4'5" | 49 ½ | 36 | 19 ½ | 12 | 20 | 95 |
Adult & High School
College / Standard| Size (Inches) | Height Range | Chest/In | A (Back) | C (Sleeve) | H (Shoulder) | L (Zipper) | Weight/LBS |
|---|---|---|---|---|---|---|---|
| 39" | 4'6"-4'8" | 51 | 39 | 20 ½ | 15 ½ | 20 | 125 |
| 42" | 4'9"-4'11" | 51 | 42 | 21 ½ | 15 ½ | 20 | 135 |
| 45" | 5'0"-5'2" | 54 ¼ | 45 | 22 ½ | 17 | 27 ½ | 150 |
| 48" | 5'3"-5'5" | 54 ¼ | 48 | 23 ½ | 17 | 27 ½ | 165 |
| 51" | 5'6"-5'8" | 54 ¼ | 51 | 24 ½ | 17 | 27 ½ | 180 |
| 54" | 5'9"-5'11" | 54 ¼ | 54 | 25 ½ | 17 | 27 ½ | 195 |
| 57" | 6'0"-6'2" | 54 ¼ | 57 | 26 ½ | 17 | 27 ½ | 210 |
| 60" | 6'3"-6'5" | 54 ¼ | 60 | 27 ½ | 17 | 27 ½ | 225 |
| 63" | 6'6"-6'8" | 54 ¼ | 63 | 28 ½ | 17 | 27 ½ | 240 |
| 66" | 6'9"-6'11" | 54 ¼ | 66 | 29 ½ | 17 | 27 ½ | 255 |
Full Fit – Comfort Plus Relaxed Fit
Extra chest room 61"| Size (Inches) | Height Range | Chest/In | A (Back) | C (Sleeve) | H (Shoulder) | L (Zipper) | Weight/LBS |
|---|---|---|---|---|---|---|---|
| 39"FF | 4'6"-4'8" | 61 | 39 | 21 | 19 ½ | 20 | 150 |
| 42"FF | 4'9"-4'11" | 61 | 42 | 22 | 19 ½ | 20 | 170 |
| 45"FF | 5'0"-5'2" | 61 | 45 | 23 | 19 ½ | 20 | 190 |
| 48"FF | 5'3"-5'5" | 61 | 48 | 24 | 19 ½ | 20 | 210 |
| 51"FF | 5'6"-5'8" | 61 | 51 | 25 | 19 ½ | 20 | 230 |
| 54"FF | 5'9"-5'11" | 61 | 54 | 26 | 19 ½ | 20 | 250 |
| 57"FF | 6'0"-6'2" | 61 | 57 | 27 | 19 ½ | 20 | 270 |
| 60"FF | 6'3"-6'5" | 61 | 60 | 28 | 19 ½ | 20 | 290 |
| 63"FF | 6'6"-6'8" | 61 | 63 | 29 | 19 ½ | 20 | 310 |
| 66"FF | 6'9"-6'11" | 61 | 66 | 30 | 19 ½ | 20 | 330 |
✅ Full Fit fit guarantee: As long as your chest/bust measurement is within the corresponding chest size (61"), the gown will fit comfortably. These sizes are designed for a relaxed, generous silhouette.
💚 Full Fit series – 61" chest provides extra room and comfort for fuller figures or relaxed graduation day. 🎓 Ideal for all ceremonies where you prefer a looser fit.
Cap & Tassel Sizing
Graduation Cap Guide| Style | Diameter / Fit | Stretch / Elasticity | Tassel Details | Best for |
|---|---|---|---|---|
| Child US Cap | 18.5" diameter | Stretches up to 21" | 7" tassel + 6" hang loop | Kids, elementary |
| Adult Standard Cap | One size fits most | Flexible 21" – 23.5" | 9" tassel + 6" hang loop | High school / college |
| Deluxe Elastic Cap | 19" – 22" adjustable | Superior stretch | 9" premium tassel + loop | All head sizes |
🧢 Child Cap: 18.5" diameter, stretches to 21" | Tassel 7" + 6" loop.
🎓 Adult Cap: One-size elastic, tassel 9" + 6" loop.
🎓 Tip: Elastic band for perfect fit. Most adults fit standard cap comfortably. 🏷️ Custom tassel colors available – contact us for school colors.
📐 How to choose your size
Use height + weight as main guide. Full Fit offers 61" chest for extra room. Back length (A) = gown length from top of shoulder to hem.
CA Graduation
Expected delivery time
Delivery time = processing time + shipment time
Order processing time
-In-stock products: delivery within 1-3 business days
-Customized products: delivery within 25-35 days
Expedited Service: We offer expedited processing for custom products. Please check the expedited option on the product page or contact us for details, additional expedited fees apply.
Mixed custom and stock orders: If your order contains both stock and custom products, the processing time will be calculated based on the custom product. We can also ship your order separately for an additional charge.
Shipping Time
It is based on the method you select at checkout. Please see below for shipping method information.
Estimated Delivery Date
We will provide an estimated delivery date at checkout below, which is based on the product's processing time and the shipping time you select.
Please note that delivery dates are estimates and are not guaranteed dates. Couriers do not deliver on weekends and may be subject to holidays and special events.
Shipping Costs and Methods (US Only)
Shipping costs are based on your order total. We have three different shipping service:
- Grand Standard Shipping: Total (8-20 business days)
- Expedited Delivery:(5-7 business days)
- Priority Delivery: (3-5 business days)
Most of orders are free shipping for post service (Grand Standard Shipping). For more information for other shipping service, kindly reference to product page.
Shipping Costs and Methods (International)
We ship to all over the world. International shipping costs and methods depend on the country/region to which the order is shipped, the weight of the order and the shipping company chosen.
The best way to get shipping costs and methods for your order is to place a mock order online.
Out of Stock
-If any item is out of stock, one of our customer service representatives will contact you by phone or email with an alternative item. We will ask if you would like to proceed with your order or change your order. You also have the option to return the item.
Everything you need to know about orders, payments, custom products, shipping & returns
📦
Orders
1. Do you offer free samples for bulk orders?
Yes, we offer free samples to schools, churches and organizations to evaluate quality before bulk ordering. Contact our sales team at support@cagraduation.com. Sample shipping charges may apply.
2. How do I place an order?
We strongly recommend ordering online for fastest processing. We also accept orders via email and phone. Email your order details and our sales team will respond within 24 hours. You can also call us and we’ll guide you through the process.
3. How do I track my order status?
Click "Track order" on the homepage and enter your email + order ID. If you created an account, log in to view real-time status. We also send automatic email updates (order confirmation, shipping notification).
4. What is your return policy?
We accept returns of unworn, unused stock items within 30 days of receipt. Customized products are non-returnable unless due to our error. A 10% restocking fee applies. Visit our Return & Exchange page for full details.
5. Do you offer discounts for bulk orders?
Yes, quantity pricing is available on product pages. Seasonal promotions offer 7% – 30% off based on order volume. Subscribe to our newsletter or check website banners for current deals.
6. Can I change or cancel my order after it's placed?
For stock items: you may cancel before shipment. Once shipped, follow return process. Custom items cannot be canceled after production begins. Contact us immediately at sales@cagraduation.com for modification requests.
7. What if I receive a damaged or wrong item?
We're sorry! Please email photos of the issue to sales@cagraduation.com within 7 days of delivery. We’ll send a replacement or issue a refund at no extra cost. Include your order number and clear images of the damage/error.
8. How do I know my size is correct?
Use our Size Guide page with detailed charts for kids, adults, and Full Fit. We recommend comparing your height/weight to the table. For custom sizing, contact our team – we can help you select the best fit.
💳
Payment
1. What payment options do you accept?
Online: Credit/debit cards (VISA, Mastercard, Discover), PayPal. Offline: Checks, money orders, bank transfers, purchase orders (for schools/organizations). Select "offline payment" at checkout and our team will assist.
2. Why did my credit card get declined?
Most common reason: billing address mismatch, especially the zip code. Verify your billing address matches your card statement. If issues persist, try PayPal or select offline payment – we’ll contact you within 24h.
3. Do you accept purchase orders (POs)?
Yes, schools and organizations can use POs. We may require prepayment before shipping. Select offline payment and email your PO to support@cagraduation.com. Our sales team will respond within one business day.
4. Do you accept checks or money orders?
Absolutely. Choose offline payment during checkout, and we’ll email you instructions for mailing your check or money order. Orders are processed once payment clears.
5. Can I make a partial payment / deposit?
Partial payments are available only for large custom orders exceeding $6,000. Contact our sales team to arrange a deposit schedule.
6. I was charged twice. What should I do?
If you see duplicate charges, please email support@cagraduation.com with your order number and screenshot (if possible). We’ll verify and issue a refund via PayPal or original method within 2–3 business days.
7. Is my payment information secure?
Yes. Our website uses SSL encryption and we never store full credit card details. Payments are processed through PCI-compliant gateways (Stripe/PayPal).
🚚
Shipping & Tracking
1. How long will my order take?
Estimated delivery = Processing + Shipping time
- Stock processing: 1–3 business days
- Custom processing: 14–21 business days (some up to 25-35 days)
- Shipping options:
- Postal Service: 7–10 business days (under 5 lbs)
- Standard Shipping: 5–7 business days
- FedEx Economy: 4–5 business days
- Express (FedEx/DHL): 1–3 business days
2. How do I track my shipment?
With account: Login → My Account → Orders → click "View Order" → tracking link.
Without account: Check your email for "CA Graduation: Order #xxxxx shipment". Tracking number & carrier are at the bottom.
Carrier links:
3. Do you ship internationally?
Yes, we ship worldwide via FedEx, DHL, UPS, and international postal services. Customs duties and taxes may apply and are the customer's responsibility.
4. How much is shipping?
Shipping costs depend on weight, destination, and selected method. Use our mock checkout for an instant quote. For bulk orders (10+ gowns), contact us for discounted freight rates.
5. Do you offer expedited shipping?
Yes, expedited shipping (3-5 business days) and priority (1-3 days) are available at checkout. For custom products, expedited processing is also available for an additional fee – select the option on the product page.
6. My tracking shows no update for days. What's wrong?
Sometimes carriers delay scanning. Allow 2-3 business days for updates. If no movement after 7 days, contact support@cagraduation.com and we’ll open an inquiry with the carrier.
7. Can I change my shipping address after ordering?
If your order hasn’t shipped yet, email us immediately. Once shipped, we cannot reroute – you would need to contact the carrier or refuse delivery and follow return process.
🎓
Custom Products & Returns
1. What qualifies as a "customized product"?
Customized products include any item with embroidery (logos, names, dates), special colors not listed as standard, tailored sizing beyond standard charts, and personalized gowns. These are made specifically for you and cannot be resold.
2. Can I return a customized gown?
Customized merchandise cannot be returned unless there is a company error (wrong embroidery, wrong color, or manufacturing defect). We highly recommend ordering a sample or checking size charts before placing custom orders.
3. How do I request a return authorization (RMA)?
Email sales@cagraduation.com with your order number, item photos (if damage/error), and reason. We’ll issue an RMA number and return address. Unauthorized returns may be rejected or incur additional fees.
4. What is your restocking fee?
For eligible returns of stock items, a 10% restocking, repackaging, and cleaning fee applies. Shipping costs are non-refundable. We deduct the fee from your refund amount.
5. How long does it take to get a refund?
Once we receive your returned item and inspect it, refunds are processed within 30 days. Funds typically appear in your account within 3-7 business days depending on your payment provider.
6. Do you offer warranty or quality guarantee?
Yes – every item is backed by the CA Graduation Satisfaction Guarantee. We stand behind our materials and craftsmanship. If you find a manufacturing defect within 30 days, we’ll replace or refund at no cost.
7. Can I exchange for a different size/style?
Stock items may be exchanged within 30 days. Follow the same return process and note "exchange" in your request. Once we receive the original item, we’ll ship the replacement. Exchanges are subject to the 10% restocking fee unless due to our error.
8. Do I have to pay for return shipping?
If the return is due to our mistake (wrong item, defect, size error), we’ll provide a prepaid label. Otherwise, return shipping is the customer’s responsibility. Original shipping charges are never refunded.
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