FAQs

Yes, we offer free samples to schools, churches and organizations to evaluate quality before bulk ordering. Contact our sales team at support@cagraduation.com. Sample shipping charges may apply.

We strongly recommend ordering online for fastest processing. We also accept orders via email and phone. Email your order details and our sales team will respond within 24 hours. You can also call us and we’ll guide you through the process.

Click "Track order" on the homepage and enter your email + order ID. If you created an account, log in to view real-time status. We also send automatic email updates (order confirmation, shipping notification).

We accept returns of unworn, unused stock items within 30 days of receipt. Customized products are non-returnable unless due to our error. A 10% restocking fee applies. Visit our Return & Exchange page for full details.

Yes, quantity pricing is available on product pages. Seasonal promotions offer 7% – 30% off based on order volume. Subscribe to our newsletter or check website banners for current deals.

For stock items: you may cancel before shipment. Once shipped, follow return process. Custom items cannot be canceled after production begins. Contact us immediately at sales@cagraduation.com for modification requests.

We're sorry! Please email photos of the issue to sales@cagraduation.com within 7 days of delivery. We’ll send a replacement or issue a refund at no extra cost. Include your order number and clear images of the damage/error.

Use our Size Guide page with detailed charts for kids, adults, and Full Fit. We recommend comparing your height/weight to the table. For custom sizing, contact our team – we can help you select the best fit.

Online: Credit/debit cards (VISA, Mastercard, Discover), PayPal. Offline: Checks, money orders, bank transfers, purchase orders (for schools/organizations). Select "offline payment" at checkout and our team will assist.

Most common reason: billing address mismatch, especially the zip code. Verify your billing address matches your card statement. If issues persist, try PayPal or select offline payment – we’ll contact you within 24h.

Yes, schools and organizations can use POs. We may require prepayment before shipping. Select offline payment and email your PO to support@cagraduation.com. Our sales team will respond within one business day.

Absolutely. Choose offline payment during checkout, and we’ll email you instructions for mailing your check or money order. Orders are processed once payment clears.

Partial payments are available only for large custom orders exceeding $6,000. Contact our sales team to arrange a deposit schedule.

If you see duplicate charges, please email support@cagraduation.com with your order number and screenshot (if possible). We’ll verify and issue a refund via PayPal or original method within 2–3 business days.

Yes. Our website uses SSL encryption and we never store full credit card details. Payments are processed through PCI-compliant gateways (Stripe/PayPal).

Estimated delivery = Processing + Shipping time

• Stock processing: 1–3 business days
• Custom processing: 14–21 business days (some up to 25-35 days)
• Shipping options:
• Postal Service: 7–10 business days (under 5 lbs)
• Standard Shipping: 5–7 business days
• FedEx Economy: 4–5 business days
• Express (FedEx/DHL): 1–3 business days

Use mock checkout for real-time estimates to your location.

With account: Login → My Account → Orders → click "View Order" → tracking link.

Without account: Check your email for "CA Graduation: Order #xxxxx shipment". Tracking number & carrier are at the bottom.

Carrier links:

Yes, we ship worldwide via FedEx, DHL, UPS, and international postal services. Customs duties and taxes may apply and are the customer's responsibility.

Shipping costs depend on weight, destination, and selected method. Use our mock checkout for an instant quote. For bulk orders (10+ gowns), contact us for discounted freight rates.

Yes, expedited shipping (3-5 business days) and priority (1-3 days) are available at checkout. For custom products, expedited processing is also available for an additional fee – select the option on the product page.

Sometimes carriers delay scanning. Allow 2-3 business days for updates. If no movement after 7 days, contact support@cagraduation.com and we’ll open an inquiry with the carrier.

If your order hasn’t shipped yet, email us immediately. Once shipped, we cannot reroute – you would need to contact the carrier or refuse delivery and follow return process.

Customized products include any item with embroidery (logos, names, dates), special colors not listed as standard, tailored sizing beyond standard charts, and personalized gowns. These are made specifically for you and cannot be resold.

Customized merchandise cannot be returned unless there is a company error (wrong embroidery, wrong color, or manufacturing defect). We highly recommend ordering a sample or checking size charts before placing custom orders.

Email sales@cagraduation.com with your order number, item photos (if damage/error), and reason. We’ll issue an RMA number and return address. Unauthorized returns may be rejected or incur additional fees.

For eligible returns of stock items, a 10% restocking, repackaging, and cleaning fee applies. Shipping costs are non-refundable. We deduct the fee from your refund amount.

Once we receive your returned item and inspect it, refunds are processed within 30 days. Funds typically appear in your account within 3-7 business days depending on your payment provider.

Yes – every item is backed by the CA Graduation Satisfaction Guarantee. We stand behind our materials and craftsmanship. If you find a manufacturing defect within 30 days, we’ll replace or refund at no cost.

Stock items may be exchanged within 30 days. Follow the same return process and note "exchange" in your request. Once we receive the original item, we’ll ship the replacement. Exchanges are subject to the 10% restocking fee unless due to our error.

If the return is due to our mistake (wrong item, defect, size error), we’ll provide a prepaid label. Otherwise, return shipping is the customer’s responsibility. Original shipping charges are never refunded.